Elighters offered products with engraving. Simply presenting engraving fonts is indeed not sufficient as a font's appearance in an engraving is distinct.
Engraved personalized items are the highest selling products, but they have optimal customer dissatisfaction. Consumers cannot see engraving effects, therefore what they imagine and what they get-- sometimes are different.
Thoroughly understand and grasp the situation along with eLighters business processes for developing a solution that would improve without modifying the internal system, the extensive questioning was carried out by all teams. These teams featured business analyst, design, and development.
It was the first time when we had accepted the challenge to produce online engraving proof. It was a difficulty to utilize unique engraving fonts on the Yahoo store platform. We discovered an alternate way to use special fonts.
Thinking about the ideal retail environment the UX and UI had to be rebuilt from scratch to accommodate the appropriate consumer with effective implementation of Engraving tools for Laser engraving & Monogramming which consumer can see real-time.
A customer has offered all special fonts and actual engraved sample-- that assists us to view the digital outcome with a real Engraved Sample.
We built an e-commerce site with the newest technologies available for a tailored solution. Utilized Flex to give Solution and eventually it's improved with technological enhancement-- HTML5, Angular and JQuery.
Furthermore, the engraving tool provided consumers with the capability to view how precisely their product can appear alike from the product page itself (before ordering). We have put three diverse set of alternatives for engraving tool such as Easy engraving, Monogram as well as Laser Engraving. Each one has multiple sets of results as well as fonts.
As a result
- Pleased Consumer
- Minimized Consumer complaints
- Enhanced Sales
- Unique on-site tool to make an unforgettable visit.
eLighters are so delighted with us that we have a terrific business together for ten years. They have enhanced their sales through a personalized tool which is custom-made for them.