At Live Support, we believe that outstanding communication and knowledge is the initial step towards each persistent connection we have all through our lives. This thought continues to the companies that people communicate with every day. We are experts in building software that allows companies to develop that sort of bonds. We would want each client interaction to become as important as the one right before him. To accomplish that, we create experiences that are enjoyable, friendly, and easy to use.
The client was searching for tailor-made features viz. Agent Online/ Offline through Manager Dashboard, integrations with CRM for a more effective sales opportunity, Set campaign through Manager and Agent, MIS report to keep track of client support and so on.
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Highlight of How We Helped Increase Revenue
Mobile phone Friendly Chat.
Mobile phone customers can get quick support by directly messaging, and the text messages are transmitted straight to the innovative Live Support live chat system. Also, it will assist you to save both money as well as time by minimizing the time of each customer communication.
Automatic Chat Routing & Queuing.
Look after huge chat volumes better & faster. Reduce customer wait times & distribute service load evenly all through your company's team. Accept customer chat requests immediately so whenever your site visitor triggers a chat request, they can be connected quickly to an expert.
Reports & Analytics Look At The Real Picture
The facts do not deceive. At the moment, there's a lot of information on your site holding crucial hints towards your excellent sales formula. Live Support Analytics focus on the data that means the most for your profits, consisting of a great deal of operator as well as website efficiency reports.
Real-Time Consumer Monitoring.
See who your web-based visitors are, precisely where they arrived from, the way they found you, and how these individuals browse your website. Real-time visitor monitoring is an extremely beneficial and instrumental part of the Provide Support live chat system. Keeping track of results will make it possible for you to gather data relating to your company's average customers' need.
Personalize & Give it Your Business Branding.
Develop a chat window that looks into any aspect of your website using the help of Live Support's personalization possibilities. Each section of the chat window can be tailored, so it functions with each of your website's design. It is easy to customize any part of the chat window, both its look along with its behavior.
The project worked on socket.io, previously we thought we would save messages in DB, but we got a solution as a socket.io. It transfers messages remarkably quickly and is secure that's why we chose socket.io with Node.js server installation.